FAQ

Not finding your question here? Contact us at support@shadowconn.com or DM us @getshadowconn

What is Shadowsocks?

Shadowsocks is an encrypted proxy with both client and server components, the client software will open a socks5 proxy on the machine it is run. For more information about Shadowsocks check out the official site and wiki page


How is this different from VPN?

Shadowsocks is not VPN, VPN servers are generally easier for governments to detect and block as they generally speak their own protocol.


Do you keep activity logs?

No, we don't keep any activity logs.


Are there any discounts?

You will get 20% off if you purchase the service for 12 months.


When will my account expire?

You can find the expiration date under "my accounts" in the dashboard


Why do you need my email?

We need it to notify you about server IP updates in case the IP is blocked by the government.